Privacy Policy

Eterna Restaurant & Lounge (“Eterna,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website eternalounge.com and to communications we send you, including text messages.

Information We Collect

When you make a reservation, contact us, or sign up for updates, we may collect your name, phone number, email address, party size, reservation date and time, and any notes you provide. We also collect basic technical information (such as device and usage data) to operate and improve our website.

How We Use Your Information

We use the information we collect to:

• Confirm, manage, and follow up on your reservations;
• Send you transactional text messages and emails about your reservation;
• Respond to your questions and requests;
• Send you updates or offers, only if you have opted in; and
• Operate, maintain, and improve our services and website.

SMS / Text Messaging

If you provide your mobile number and opt in when submitting a reservation, we may send you SMS text messages related to your reservation (such as confirmations and updates). Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (407) 201-2684. Consent to receive text messages is not a condition of any purchase.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes. Mobile opt-in information is never shared with anyone for any purpose.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and analytics tags) to operate the site, remember your preferences, measure traffic, and improve your experience. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website. We do not use cookies or tracking technologies to collect SMS opt-in consent, and mobile opt-in data is never shared with third parties for any purpose.

How We Share Information

We share information only with trusted service providers who help us operate our business (for example, reservation, messaging, and email platforms), and only as needed to provide those services. We may also disclose information if required by law. We do not sell your personal information.

Data Security & Retention

We use reasonable administrative and technical safeguards to protect your information. We retain your information only for as long as needed to fulfill the purposes described in this policy or as required by law.

Your Choices

You may opt out of marketing emails using the unsubscribe link in any message, and opt out of text messages by replying STOP. You may request access to or deletion of your personal information by contacting us using the details below.

Contact Us

Eterna Restaurant & Lounge
2079 E Osceola Pkwy, Kissimmee, FL 34743
Phone: (407) 201-2684
Email: [email protected]

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.